Shipping & Returns
30-Day Change of Mind Returns
We offer a 30-day return window from the date your order is delivered for change-of-mind returns.
To qualify, the item must be:
- Unused and in its original condition
- Returned with all original components
- In its original packaging
- With the tamper seal unbroken and fully intact
Return shipping is the responsibility of the customer.
Where an order originally qualified for free shipping, the original outbound shipping cost may be deducted from the change-of-mind refund.
We cannot accept change-of-mind returns once the tamper seal has been broken or opened. This is due to the nature of the product, which is designed to store supplements and personal items.
Estimated Delivery Dates
The delivery date displayed at checkout or on the product page is an estimate based on your location, our processing time and the carrier’s expected transit time.
We aim to deliver your order within the displayed timeframe, but the date is not guaranteed. Delivery may be affected by carrier delays, weather, public holidays, customs processing and other circumstances outside our reasonable control.
Once your order has been dispatched, you will receive tracking information. We will provide updates where we become aware of a material delay.
Pre-Dispatch Cancellations
Contact us as soon as possible if you wish to cancel your order.
If your order has not entered fulfilment or been dispatched, we may be able to cancel it and issue a refund. Once fulfilment has started, the standard returns policy applies.
Damaged or Faulty Items
If your item arrives damaged or develops a fault, please contact us with your order number, clear photos of the product and packaging, and a brief description of the issue.
We aim to respond within one business day.
Where a fault is confirmed, we will arrange a replacement or refund at no cost to you. Return shipping for confirmed faulty items will be covered by nue daily.
Shipping Damage
If the product arrives damaged during shipping, please notify us with clear photos of the damaged product and outer packaging as soon as reasonably possible.
We recommend contacting us within 3 business days of delivery so we can raise the matter promptly with the carrier. This timeframe does not limit any rights you may have under applicable consumer law.
Once the damage is confirmed, we will arrange a replacement or refund.
Lost Parcels
If your parcel has not arrived within the expected delivery window, please contact us.
We will open an investigation with the carrier and keep you updated. You do not need to contact the carrier directly.
If the carrier confirms that the parcel has been lost, we will arrange a replacement or full refund.
Delivered But Not Received
Where tracking shows delivery to the address provided at checkout, we will review the carrier’s delivery records and any available evidence, including proof of delivery, safe-place instructions and the delivery address supplied with the order.
The outcome will be assessed based on the circumstances of the claim and your rights under applicable consumer law.
A replacement or refund may not be available where the available evidence confirms that the parcel was delivered in accordance with the address or delivery instructions provided by the customer.
Non-Returnable Items
We cannot accept change-of-mind returns for:
- Items with a broken or opened tamper seal
- Used items or items showing signs of wear
- Items damaged after delivery
- Change-of-mind returns requested outside the 30-day return window
These exclusions do not apply where an item is faulty, damaged on arrival or otherwise protected under applicable consumer law.
How to Start a Return
Change-of-mind returns require prior approval.
Please contact us at hello@nuedaily.com with your order number and reason for return. Once approved, we will provide return instructions and the return address.
Customers must provide the order number and return tracking number for approved returns.
Do not return an item without receiving return instructions from us first.
Refunds
Approved refunds are processed within 5–10 business days after the returned item has been received and inspected, or once a faulty or damaged item claim has been confirmed through the available evidence.
Refunds will be issued to the original payment method. Your bank or payment provider may require additional time to make the funds available.
Your Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer law.
Contact
We aim to respond within one business day.